Aircall vs Efento

Aircall (France, value score 6.8/10, #1 of 8 in Connectivity & IoT) and Efento (Poland, 6.2/10, #3) are two of the EU-headquartered connectivity & IoT solutions ranked on TechForMerchant. Criterion by criterion, here is how they compare.

	Aircall	Efento
Value score	6.8 / 10 · #1 in Connectivity & IoT	6.2 / 10 · #3 in Connectivity & IoT
Market penetration	9.0 / 10	5.5 / 10
Scores	Deployment8Ease of use7Innovation7Price & terms5 Market penetration9.0 Adoption9Integration9	Deployment5Ease of use7Innovation7Price & terms5 Market penetration5.5 Adoption5Integration6
Tagline	Cloud phone system integrated with CRM and helpdesk tools	Battery-powered wireless sensors with cloud monitoring for food storage
Category	Connectivity & IoT	Connectivity & IoT
Status	Established Founded 2014 in Paris, unicorn since 2021, tens of thousands of customers	Rising Small Polish IoT specialist with a distinctive NB-IoT/Bluetooth sensor range sold through distributors in 25 countries
Headquarters	France, Paris	Poland, Kraków
Founded	2014	2014
From	On quote Per-user monthly licences (Essentials, Professional, Custom) with a 3-licence minimum; AI add-ons billed separately	On quote Sensors sold via distributors; Efento Cloud subscription per sensor; prices on request
For	services retail hospitality	restaurants retail
Size	chain enterprise	independent chain
Serves
European	EU headquarters · EU-owned · hosting not stated	EU headquarters · EU-owned · hosting not stated
Funding	$120M Series D (2021-06)	Not disclosed
What is new	Ships AI call summaries, transcription and sentiment across the phone system, with a 100-plus integration marketplace built around CRM workflows.	NB-IoT cellular sensors with up to ten-year battery life report straight to the cloud with no gateway, hub or Wi-Fi on site.
Strengths	Fast set-up without hardware Deep CRM and helpdesk integrations Call analytics and AI features	NB-IoT sensors need no local gateway or Wi-Fi Up to ten-year battery life Over 20 sensor types
Limits	Minimum three licences Aimed at teams rather than a single shop line	Sold through distributors, pricing not public Cloud features less tailored to restaurants than dedicated HACCP tools
Website	aircall.io ↗	getefento.com ↗

Our reading

Aircall leads on Deployment, Adoption, Integration. They are level on Ease of use, Innovation, Price & terms.

Aircall. Best for multi-site retail or hospitality groups with a customer-service or sales team that needs a CRM-integrated phone system; overkill for a single shop line.

Efento. Best for food retailers and pharmacies that need gateway-free temperature monitoring across many locations and buy through an IoT distributor.

Ranking computed by AI (Claude) from customer reviews, comparators, trade associations and the news · editorial responsibility Camille POTVIN · reviewed 12 Oct 2026 · how this page is made