EstablishedMost innovative in categoryConnectivity & IoT
Aircall
Cloud phone system integrated with CRM and helpdesk tools
Aircall is a cloud-based business phone system that provides numbers, call routing, IVR, call recording and analytics through desktop and mobile apps, with integrations into CRM and support tools. Founded in Paris and now dual-headquartered with New York, it serves sales and support teams, including multi-site retail and hospitality groups.
Our reading. Best for multi-site retail or hospitality groups with a customer-service or sales team that needs a CRM-integrated phone system; overkill for a single shop line.
What is new here
Ships AI call summaries, transcription and sentiment across the phone system, with a 100-plus integration marketplace built around CRM workflows.Strengths
- Fast set-up without hardware
- Deep CRM and helpdesk integrations
- Call analytics and AI features
Limits
- Minimum three licences
- Aimed at teams rather than a single shop line
Why established
Founded 2014 in Paris, unicorn since 2021, tens of thousands of customers
Notable
Became a unicorn in June 2021; legal headquarters Aircall SAS in Paris with a second HQ in New York
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Sources consulted
Page generated by AI (Claude) from 1 sources and the news · editorial responsibility Camille POTVIN · reviewed 23 Sep 2026